Prism Perks & Loyalty Program Policy
Prism Water Pipes offers the Prism Perks (“Rewards Program”) to thank our customers for shopping, engaging, and referring friends. By joining or participating in the Prism Perks (“Rewards Program”), you agree to this Loyalty Program Policy, as well as Prism Water Pipes’ Terms of Service and other applicable policies.
Quick Summary
Prism Perks is Prism Water Pipes’ free customer loyalty program. Members earn points through qualifying purchases and activities and can redeem eligible points for rewards.
- Earn points on qualifying purchases and select activities
- Redeem points for available rewards
- Earn bonus points through select promotions and activities
- Receive birthday rewards when eligible
- Refer friends and earn rewards for qualifying referrals
Rewards, earning opportunities, redemption values, and program benefits may change from time to time.
Eligibility
You must be at least 21 years old to participate in the Prism Perks Program.
Participation is limited to individual customers purchasing for personal use. Businesses, resellers, distributors, wholesalers, and accounts created primarily to obtain rewards program benefits may be excluded. A valid Prism customer account is required to earn, view, or redeem points. The rewards program is void where prohibited by law.
Joining the Rewards Program
Eligible customers may join the Prism Perks program by creating an account or enrolling through the Prism Perks page. There is no purchase required to create a rewards account. Each customer may maintain only one rewards account. Prism may combine or close duplicate accounts when appropriate. Rewards accounts, points, and benefits are personal to the account holder and may not be sold, transferred, assigned, or shared unless Prism expressly permits otherwise.
Earning Points
Members may earn points through qualifying purchases and other activities offered through the Prism Perks rewards and loyalty program.
Current earning opportunities and point values are displayed on the Prism Perks page and may include:
- Qualifying purchases
- Birthday rewards
- Referring eligible new customers
- Promotional or bonus-point events
- Other qualifying activities offered by Prism
Current Purchase Earning Rate: Members earn 5 points for every $1 spent on qualifying purchases. Earning rates may change, and certain promotions, products, or activities may offer different point values.
Points From Purchases
Points are generally based on the qualifying merchandise value of an order.
Unless otherwise stated, points are not earned on amounts attributable to:
- Shipping charges
- Taxes
- Gift cards
- Discounts or promotional credits
- Refunded, returned, canceled, or fraudulent transactions
- Other excluded products, fees, or charges identified by Prism
Points may remain pending for a period of time before becoming available for redemption.
Birthday Points
Eligible rewards members may receive 500 birthday points.
To receive a birthday reward, members are required to provide their birthday through their Prism Perks rewards and loyalty program account before any applicable cutoff date. Birthday points are limited to one birthday reward per member per calendar year. Prism may require an account to have been created for a minimum period before a birthday reward is issued to prevent misuse or fraudulent birthday entries. Birthday information cannot be repeatedly changed to obtain additional rewards.
Redeeming Points
Available points may be exchanged for rewards displayed in a member's account. Reward options, point requirements, minimum purchase requirements, product eligibility, and other redemption conditions may vary.
Points:
- Have no cash value
- Cannot be exchanged for cash
- Cannot be transferred between customers
- Cannot be applied to previous purchases
- Cannot be redeemed except through available Prism Perks options
A reward must be claimed or redeemed according to the instructions provided in the Prism Perks rewards and loyalty program. Certain rewards may be issued as promotional or discount codes and may be subject to additional restrictions.
Combining Rewards With Other Discounts
Whether a loyalty reward may be combined with another discount, sale, promotional code, Community Discount, or other offer depends on the terms of the applicable reward or promotion. Unless Prism expressly states otherwise, customers should not assume that multiple promotional codes or rewards can be combined in the same transaction. Prism may allow certain rewards benefits to be combined with other offers at its discretion.
Returns, Refunds & Cancellations
If a purchase that earned rewards points is canceled, returned, refunded, disputed, or otherwise reversed, Prism may deduct the associated points from the member's account. If those points have already been redeemed, the member's rewards balance may become negative or Prism may adjust future points or rewards accordingly. Rewards used toward a refunded or canceled order may be returned to the member when appropriate and technically available, but restoration of a redeemed reward is not guaranteed unless required by law or expressly stated by Prism.
Returns and refunds remain subject to Prism's applicable Return & Exchange Policy.
Referral Program
Eligible rewards members may participate in Prism's referral program by sharing their unique referral link or referral offer with friends.
Under the current referral offer:
- The referred friend may receive $10 off a $50 qualifying first purchase.
- The referring Rewards member may receive 1,000-1,400 points (tier dependent) after the referral qualifies.
A qualifying referral generally requires the referred customer to be a new Prism customer and complete an eligible purchase through the referral process. Referral rewards may remain pending until the qualifying transaction has been verified.
Referral Restrictions
Referral rewards are intended for genuine referrals to friends, family members, or other individuals who are new Prism customers.
Referral rewards may not be earned through:
- Self-referrals
- Creating multiple accounts
- Referring members of the same customer account
- False or fictitious identities
- Automated referral activity
- Posting or distributing referral offers in a misleading, deceptive, or spam-like manner
- Purchasing through your own referral link
- Manipulating the referral system or Prism Perks rewards and loyalty program
Prism may cancel referral rewards, invalidate referral discounts, suspend accounts, or take other appropriate action when referral abuse or fraud is suspected. Prism may also establish minimum purchase requirements, exclusions, approval periods, or other conditions for referral rewards.
Points and Reward Expiration
Points and rewards may be subject to expiration.
When an expiration period applies, the applicable expiration terms may be displayed in the Prism Perks rewards and loyalty program, the member's account, the reward itself, or related communications. Members are responsible for monitoring their available points and rewards and redeeming them before any applicable expiration date. Expired points or rewards generally cannot be redeemed after expiration. Prism may occasionally extend, restore, or reissue expired points or rewards at its discretion, but is not required to do so unless required by law.
Bonus Point Events & Promotions
Prism may periodically offer:
- Double-point or bonus-point events
- Limited-time earning opportunities
- Member-exclusive rewards
- Special redemption offers
- Product-specific promotions
- Other loyalty benefits
These offers may have separate eligibility requirements, expiration dates, exclusions, or terms.
If promotional terms conflict with this general Rewards Policy, the terms presented with the specific promotion will control for that promotion.
Point Adjustments
Prism may correct a rewards account when points or rewards were:
- Awarded in error
- Calculated incorrectly
- Earned through a canceled or refunded transaction
- Obtained through fraud, abuse, manipulation, or technical error
- Obtained via transfer from our previous loyalty program
- Otherwise awarded contrary to this policy
Prism may add or remove points as reasonably necessary to correct account balances.
If you believe your points balance is incorrect, please contact Prism Customer Support support@prismwaterpipes.com.
Account Abuse & Fraud
Prism reserves the right to review rewards accounts and transactions for suspected abuse.
Activities that may result in points being removed, rewards being canceled, or participation being suspended or terminated include:
- Creating duplicate or fraudulent accounts
- Manipulating point-earning activities
- Abusing referral rewards
- Exploiting technical errors
- Reselling or transferring rewards benefits
- Providing false information
- Engaging in fraudulent transactions
- Attempting to circumvent program restrictions
Termination for abuse may result in the forfeiture of unused points and rewards.
Changes to the Rewards Program
Prism may modify the Prism Perks rewards and loyalty program from time to time, including changes to:
- How points are earned
- Point values
- Redemption requirements
- Available rewards
- Referral offers
- Birthday rewards
- Expiration periods
- Eligible products or purchases
- Promotional benefits
- Program features
Where appropriate, material changes may be communicated through the Prism website, Prism Perks rewards and loyalty program, email, or other reasonable means.
Continued participation in the rewards program after an update constitutes acceptance of the updated policy to the extent permitted by applicable law.
Program Suspension or Termination
Prism reserves the right to suspend, modify, replace, or discontinue the Prism Perks rewards and loyalty program, in whole or in part, subject to applicable law. If the program is discontinued, Prism may establish a reasonable period during which eligible members can redeem existing points or rewards. Unused points and rewards may expire or be canceled following termination of the program as permitted by law.
No Cash or Property Value
Rewards points are promotional benefits provided by Prism. Points are not cash, currency, stored value, gift cards, or property and have no monetary value outside of the Prism Perks rewards and loyalty program. Points cannot be sold, transferred, redeemed for cash, or used except as expressly permitted through the rewards program.
Third-Party Loyalty Platform
Prism may use third-party technology providers, including LoyaltyLion, to operate portions of the Prism Perks rewards and loyalty program. Technical availability, account information, reward processing, and other functions may therefore depend in part on third-party services. Use of the Prism website and Prism Perks rewards and loyalty program remains subject to Prism's applicable Privacy Policy and Terms of Service.
Questions About Your Rewards Account
For questions about your Prism Perks account, missing points, reward eligibility, or other program issues, please contact:
support@prismwaterpipes.com
Please include the email address associated with your Prism account and any relevant order information so we can review your request.
Last Updated: August 25, 2026