This role works closely with ownership and management
to improve operational efficiency, maintain workflow organization, and ensure the smooth
execution of shop and fulfillment operations. The ideal candidate is detail-oriented,
solutions-driven, and comfortable managing multiple moving parts in a fast-paced environment.
Responsibilities
Fulfillment & Production
- Manage fulfillment and decaling schedules for retail and wholesale orders.
- Generate fulfillment documentation and coordinate order workflow.
- Ensure shipments are processed, scheduled, and delivered accurately and on time.
- Coordinate shipping carriers, pickups, claims, and issue resolution.
- Monitor order accuracy and quality control standards.
- Improve fulfillment and production processes to reduce errors and increase efficiency.
Shop & Team Management
- Manage employee schedules, workflow assignments, and cleaning/maintenance
schedules.
- Conduct team meetings and coordinate daily task allocation.
- Assist with hiring, onboarding, training, and employee reviews.
- Maintain workflow documents, SOPs, and training materials for shop staff.
- Support implementation of new policies, operational procedures, and workflow
improvements.
- Assist in resolving day-to-day operational and staffing issues.
- Work with management to implement operational improvements, systems, and process
changes.
- Coordinate shop organization, workflow updates, and efficiency projects.
- Identify cost-saving opportunities and operational improvements.
Purchasing & Inventory Procurement
- Procure inventory for products, consumables, and shop supplies.
- Manage procurement from creation through delivery, including tracking shipments,
resolving vendor or shipping issues, receiving inventory, and verifying order accuracy
upon arrival.
- Manage physical and digital inventory records.
- Organize inventory storage and recommend improvements to space utilization.
Customer Service
- Manage customer support emails and ensure follow-up tasks are completed in a timely
manner.
- Resolve customer issues related to orders, shipping, and fulfillment.
- Coordinate customer service concerns with management and marketing teams when
necessary.
- Assist with shipping claims, returns, and replacement requests.
Qualifications
- Strong organizational, communication, and time management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with operations, inventory, fulfillment, warehouse, or production management
preferred.
- Proficient with spreadsheets, inventory systems, and operational software.
- Ability to lead teams, delegate tasks, and maintain workflow efficiency.
- Self-motivated with the ability to work independently and adapt to changing priorities.
- Experience with shipping and logistics platforms is a plus.
- Ability to lift and move packages/materials as needed.
Tools and Platforms
- Shopify
- Open Ai tools
- Excel/Sheets
Ideal Candidate
The ideal candidate is highly organized, dependable, and solutions-oriented, with the ability to
manage multiple operational responsibilities in a fast-paced environment. They are proactive,
detail-oriented, and comfortable leading day-to-day shop operations while improving systems
and workflows behind the scenes. This person thrives on problem-solving, communicates
effectively with team members and management, and takes ownership of keeping operations
running smoothly and efficiently. Experience in fulfillment, warehouse, production, or operations
environments is preferred.
To apply, send:
- Resume sent to Sara.t@prismwaterpipes.com
- A short note about why you’d be a good fit