What is a modular custom bong?
What is the best starter piece for those new to the custom bong game?
Is every glass piece interchangeable?
How many combinations can I make?
How do I assemble it?
How do I clean my setup?
How thick is Prism glass?
How durable is it?
What do I do if a piece breaks?
Is my custom bong dishwasher safe?
What are the Halos made out of?
How tall can I build it?
Can I buy a Prism piece in a headshop?
How do the Halos work?
How often will new designs come out?
Do the Halos give a complete seal?
How old do I have to be to shop at Prism?
What are your customer service hours of operation?
What size bowl does the beaker use?
What size bowl does the Big and regular Honeycomb Base use?
Does the Prism modular system work with any other brand?
Do you sell wholesale?
Can I tour the Prism Philadelphia facility?
Does Prism offer repairs?
Can I order a custom piece?
I forgot to use my discount code, can I have it added to my order or receive a refund?
Why do I have multiple charges pending from Prism when I placed one order?
Does Prism accept Paypal?
Do I have to pay sales tax?
My order was declined, but my card was still charged. What should I do?
What will my package look like?
Do you require a signature at delivery?
Do you charge any duties, taxes or other fees for international shipping?
Why doesn't my order confirmation e-mail have tracking information?
Can I update my shipping information after I've placed an order?
How long will it take my order to ship?
How do I track my order?
My tracking info doesn't work, what should I do?
My package is marked delivered, but I cannot find it. What should I do?
I only used my item once, can I return it.
What is Prism’s return policy?
Can I cancel my order?
Can I make an exchange?
What should I do if my order is missing or has an incorrect item?
What should I do if I received a broken item?
Where is my refund?
How long does it take for a refund to appear on my credit card?
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