PLEASE NOTE: ALL SHIPPING TIMELINES ARE ONCE MANUFACTURING IS COMPLETE. MANUFACTURING IS TYPICALY 2-3 BUSINESS DAYS UNLESS STATED OTHERWISE ON OUR HOME PAGE. 

BROKEN OR DAMAGED ITEMS 

For All Orders:

If your order arrives broken or damaged, pleasecontactsupport@prismwaterpipes.com with a description of the issue, along with photos and or videos, and your order number. You have 3 days upon receiving your order to report an issue. Once customer service has reviewed the issue, either a replacement or store credit will be provided. 

If 30 Day Warranty is Purchased:

If you purchased our 100% No Hassle Replacement Guarantee & Protection Plan from Breaks or Damages for 30 Days at checkout, then your order is protected for 30 days from the day your tracking shows the order arrived. You just need to simply submit a claim with photo evidence of the damages and you're broken product will be replaced.

SHIPPING RATES

Domestic (United States): Flat rate of $4.20 for orders of more than $100. For flat rate shipping, the least expensive option will be selected by Prism, typically taking 2-7 days for shipping depending on US region and box size. 

Priority Shipping: 2 - 3 business days depending on US region. Price is determined at checkout and covered by the customer. 

Canada/Mexico: $30 Flat Rate (USPS is typically 6 - 10 days to most of Canada/Mexico, including customs processing).

International: Price determined at checkout and covered by the customer. All shipments are sent USPS.

CHANGE OF ADDRESS

If you would like to change the requested address added during checkout, please contactsupport@prismwaterpipes.com with the revised address. If the package has already shipped, the customer must cover all fees related to the return of the package and then the reshipping.

PRIVACY

Our shipping boxes are standard non-branded boxes for your privacy. This way, no one knows you're getting a cool new bong!

HOW WE PACKAGE YOUR GLASS

• Your setup will be packaged in its full assembled beautiful self wrapped in bubble wrap, and craft paper in all the voids to prevent any movement.

• Any smaller pieces like your bowl and downstem will be individually wrapped and tightly secured within the package to prevent them from moving and breaking.

• Your package will contain instructions on how to assemble your new bong.

• Lastly, be on the lookout for a little gift on us :)

Check us out on social media to see all our custom decals and setups!